One address, read by a person. There is no ticket number to quote and no form to fill in - write in your own words, include the few things below, and you will not have to send a second message to be understood.
Account questions, a trade that looks wrong, a payout, a leaderboard place, the API - all of it goes here. Write from the address your MarginPad account uses if you can; it is how we find you without asking.
We read everything. We do not publish a response time, because we would rather be slow than promise a number we miss.
The bot handles alerts, your account and the daily wrap: @MarginPadBot. Announcements go out on @marginpad. For anything that needs a human answer, use the email above.
The chat on any page and the community are often faster for "how does this work" than we are, and the people there have usually hit the same thing.
Most messages that take a week to resolve take a week because the first reply has to ask for one of these.
trade:e8b4cb68d7. Without it we are guessing which of your trades you mean.Three things come up often enough to be worth checking before you write.
GET /api/bot/v1/usage states your plan, every ceiling on it, and when it ends.Security problems go to the same address with SECURITY in the subject; please do not post them publicly before we have answered. Business and partnership mail goes to hello@marginpad.io. What we promise and do not promise about the API - availability, plans, breaking changes - is written out in section 9 of the terms, including the fact that there is no SLA.